Questions
When will my gift arrive?
Orders placed by 10am ET ship the next business day. Enter the recipient's ZIP on any gift to see the exact arrival date before you pay.
Shipping policy →Can it arrive today or tomorrow?
No — nothing ships same-day, and the earliest arrival is usually about three days out. If the shiva is already under way, a tree planted in Israel arrives as a certificate by email.
Plant a tree in Israel →Is shipping free?
Standard shipping is always free, with no minimum. 2-Day and Overnight shipping can be chosen on each gift's page, for a charge.
Is everything kosher?
Kosher certification is shown on each product. Our dried fruit and nut gifts are kosher certified. A tree planted in Israel is a dedication certificate rather than food, so no hechsher applies.
What should I send to a shiva house?
Something the family can set out for visitors without cooking or refrigerating. Dried fruit and nuts keep all week; the 42 oz box suits most homes, and the 63 oz basket a house receiving visitors all day.
Shiva gift baskets →Can I add a message, or write it in Hebrew?
Yes. Write your own note at checkout or pick a prewritten one, in English or Hebrew. We print it on a card and include it with the gift.
Does it need refrigerating?
No. Everything is sealed for freshness and packed to travel — it keeps on the table all week.
Can I track the order?
Yes — you'll get an email with the tracking number when it ships.
Do you ship outside the United States?
No. We ship to addresses in the United States only.
What if something arrives damaged?
Email us a photo within 7 days of delivery and we will refund or replace it. There is nothing to send back.
Return policy →How do I pay?
On Stripe's secure checkout, with any major card or the other options shown there. We never see your card number.
Can I send gifts to several people, or for a business?
Yes — order on the corporate gifts page, or ask us for a quote.
Corporate gifts →Can ChatGPT, Claude or another AI assistant order for me?
An assistant can search our gifts, check the arrival date and build your order. You pay on our secure checkout page.
How to use an assistant →Something else? info@herbertandphyllis.com · (347) 709-2352
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