Return & Refund Policy

Overview

We want you to be completely satisfied with every order placed through Herbert & Phyllis. If you are not satisfied for any reason, we are here to help. Please read this policy carefully before placing an order.

All gift orders are processed and fulfilled by Herbert & Phyllis. For questions about a specific order, contact us at info@herbertandphyllis.com or call (347) 709-2352.

Returns

You may request a return within 30 days of the delivery date, provided the item is unused, in its original condition and packaging where applicable, and you have proof of purchase (your order confirmation email).

Because our gifts are food, we do not ask you to ship perishable items back to us. If a food gift arrives with a quality problem, contact us with a description and a photo and we will refund or replace it — there is nothing to send back. The 30-day return above applies to items that can be sent back unused, such as an unopened tin or tray.

Non-Refundable Items

The following items are non-refundable once the order has been processed:

• Tree plantings in Israel (the certificate is issued as soon as the order is processed)
• Custom-engraved or personalized items

This does not limit our commitment to refund or replace any item that arrives damaged, defective, incorrect, or with a quality problem — see the sections above.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@herbertandphyllis.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will arrange a full refund or replacement at no additional cost to you.

How to Request a Refund

To initiate a return or refund:

1. Email info@herbertandphyllis.com with your order number and reason for the return
2. We will respond within 1–2 business days with instructions
3. Once approved, your refund will be processed within 5–10 business days to your original payment method

Shipping Costs

Shipping costs are non-refundable unless the return is the result of our error (wrong item shipped, damaged item, etc.). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Order Cancellations

Orders may be cancelled for a full refund if cancellation is requested before the order has been shipped or processed. To cancel an order, contact us immediately at info@herbertandphyllis.com or (347) 709-2352. Once an order has shipped, it cannot be cancelled and must go through the standard return process.

Contact Us

If you have any questions about this policy, please reach out:

• Email: info@herbertandphyllis.com
• Phone: (347) 709-2352
• Address: Taim Lee Foods LLC, 169 Madison Ave, Suite 38482, New York, NY 10016